Technical support is offered within the framework of a license agreement only to registered users who subscribed for The Ukrainian Antiviral Center's products.

  Technical support includes:

• Round-the-clock consulting on issues of The Ukrainian Antiviral Center's products as well as on issues of informational safety:
  • by phone in Kyiv +(380) 44 468-6650;
  • by e-mail: ;
  • by filling out a support application on our website;
  • by addressing yourself to The Ukrainian Antiviral Center's office.
• Regular automatic update of product versions and viral bases;
• Efficient delivery of a curing module;
• Informational service in the form of email delivery of the news about new product versions, epidemics, advice on issues of computer safety etc.;
• In cases of serious bugs resulted from virus attacks, our specialists can visit you to help to remove defects.

  Support period for distributive versions is 12 months; for OEM-versions it's 6 months.

  To request support you will have to tell us your purchase number indicated on your registry card regardless of whether you phone us, send us a message, or make it by filling out a technical support application.

  But before addressing for technical support we kindly ask you to read carefully our section FAQs, it's quite possible that you will find answers you need there.

  In case if after scanning your computer by means of The Ukrainian Antiviral Center's product, there was found the suspicious file (probably infected), you should send it to and withtin next 24 hours you will get our specialists' conclusion on the said file.